Concerts for Everyone
It is important to us to make concert experiences as comfortable as possible for our guests. If you have particular requirements for your visit, please give us a call. Our free assistance service will endeavour to offer you a pleasant visit.
T +49 (0) 231 – 22 696 200
Severely disabled people receive free entry for their carer, if they have one, for their visit. Different rules may apply for special and external events.
- Arrival and Parking
The main entrance of Konzerthaus Dortmund lies within a pedestrian zone. However, it is possible to drive up to the venue in a car via Reinoldistraße to pick up or drop off visitors. There are also two disabled parking spaces here. You can find more disabled parking spaces at Parkhaus Bissenkamp (Gerberstraße 8) and in Parkhaus am Burgwall (Burgwall 8 – closed for renovation until autumn 2023).
- Information for People with Impaired Mobility
Konzerthaus Dortmund has step-free entrances. Foyer team members are ready for you at the main entrance to help you and to assist with the doors. Foyer, stalls and first and second-floor balconies can be reached via lifts. Disabled-accessible toilets are available.
Sixteen wheelchair spaces are available in different price groups at Konzerthaus. To ensure that these seats are not given to others, we ask wheelchair uses to order their tickets as early as possible.
We offer walker users the option to park their walker in our foyer area, where we can look after it. Our foyer staff are happy to help you take your seat and to provide you with your walker in the interval and at the end of the event.
- Information for Visually Impaired People
It is also possible to visit Konzerthaus Dortmund with a guide dog. The choice of seats is restricted for this. Please mention this when buying your tickets so that a suitable seat with enough space for the four-legged friend can be selected and report to the evening box office when you arrive for the concert.
- Information for Hearing Aid Users
For hearing aid users, there is an induction loop at most seats in Konzerthaus Dortmund. Our box office team will be happy to help you to choose a seat. To use the induction loop, you need to change the setting of your device to “telephony”. Modern devices recognise the induction loop and independently switch on the induction loop mode. If you manually adjust your hearing aid or take it off during the concert, please prevent the disruptive high-frequency noise that can disrupt the concert.
The accessibility of Konzerthaus Dortmund is certified by “Reisen für alle”, the accessibility certification programme valid all over Germany.